REFUND & RETURN POLICY
TANMATRA (Tanmatra Ventures Private Limited) is confident about the product and we offer you a 100% money back guarantee if you are not satisfied. If you feel TANMATRA is not working for you, all you need to do is return the unopened box along with the details of the purchase. If unfortunately you have to cancel an order, please do so within 24 hours of placing the order
Please follow the following instructions in order for us to process your return in a seamless manner.
- Please ensure you inform us about the return along with the reason for return. You need to fill in the refund page here in order for us to be able to make the refund.
- Tanmatra Ventures Private Limited is not responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details via email.
- Please note: the boxes need to be packed in order for you to avail of a refund service. Opened or tampered boxes are not liable for return or refund.
- It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back.
- Do not forget to mention your complete billing address, name and contact number on the label while returning the product.
- The product has to be returned in the original box, with the label intact in order to return the product.
- Please mention the full address while returning the product –Address: 241A, D. H. Road. Kolkata- 700063 India.
- You can get in touch with our customer service agents in case you need further assistance
TANMATRA will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to e returned in the original box.
Inflatable’s do not come under warranty/guarantee and cannot not be returned/refunded. If you have any further queries in this regard please get in touch with our customer care agents.
The warranty for the products can be availed when the buyer sends the products back to TANMATRA . The cost of the shipment for returns needs to be borne by the buyer.
Products damaged during shipment or improper packaging do not qualify for refund or return in any manner.
If a product is damaged on delivery, it is important for the buyer to contact TANMATRA immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to TANMATRA. The cost for the shipment needs to be borne by the buyer.
All return product shipment cost needs to be borne by the customer.
A refund can take up to 30 working days from the time of the refund approval. A customer will be informed about the refund via email.
Once an order is placed, a buyer can choose to cancel the purchase, however the customer will have to bear a 15% cut as shipment fee.
Defective products are exchanged, however customers will have to bear the shipment cost for the new product. They are also required to send in the defective products back to Simply Herbal in order for them to avail of an exchange.
TANMATRA does not cancel orders which have been processed and shipped to customers. Credit card refunds will take about 14 working days and debit card refunds will take 30 working days to get processed.
TANMATRA reserves the right to deny any customer a refund or exchange of products.
Please Note: TANMATRA might have to cancel certain orders which are out of reach or difficult to ship. TANMATRA reserves the right, to refuse/ cancel / deny any order for any reason.
TANMATRA reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. TANMATRA will get in touch with customers who might face any of the above mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded.
TANMATRA VENTURES PRIVATE LIMITED reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.
Please follow the instructions below to get your refund
Call our customer care 7595881507 and request for a return number.
Note** – We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed.
Please mention your full address while returning the product.
Please feel free to call us for any queries or suggestions – we love to hear from you.
Please note: Shipping and handling charges will NOT be refunded.